TESTIMONIALS
"I have had the pleasure of working closely with Charles for the past six years, and I can confidently say that he possesses exceptional expertise in his domain.
Charles's vast knowledge and experience in marketing and sales make him a valuable asset to any team. His ability to develop effective marketing strategies and execute them with precision is truly impressive. Charles has consistently delivered outstanding results, surpassing targets and contributing significantly to the growth and success of the company.
What sets Charles apart is his remarkable interpersonal skills and his aptitude for building strong relationships with clients. He has an innate ability to understand customer needs and tailor marketing campaigns to address their specific pain points, resulting in increased customer engagement and loyalty. His outstanding communication skills, both written and verbal, have allowed him to effectively convey complex ideas and concepts to clients and stakeholders alike.
In addition to his impressive professional skills, Charles is also a pleasure to work with. He is reliable, trustworthy, and always maintains a positive attitude, even in high-pressure situations."
VP-Operations: Proposal Coordinator and Manager at STAHL Consulting
_____________________________________________________________
​
"Mr. Shillingburg is not only very knowledgeable, but his kindness combined with his great sense of business and for business-makes Charles a great individual to work with and very easy. He also has a great sense of culture when and while working with Indian Country clients...which I really respect." November 19, 2015
​
LynnMarie Trozzo
CEO Recruitingwebb, LLC
Former Client - Gila River Healthcare - Senior Recruiter
​
_____________________________________________________________
"I can personally attest that Charles is one of the heroes, perhaps an unsung one, behind the success of J. D. Power and Associates. In the mid-80's, John U. hired Charles to help him instill a new level of research discipline and to groom a team of skilled researchers. Charles helped take the company's research products and processes to a level where they became fully defensible, of high quality and integrity. The "message" of its research still generated plenty of slings and arrows over the years. But thanks to Charles' daily operational management and focus on quality, its armor was strong. Without Charles and the team of talented researchers he helped to shape, JDPA might have become only a brief footnote in the story of customer satisfaction." March 28, 2011
​
Walt Hilker
President, Hilker Research & Consulting Inc.
Former Research Director, JD Power & Associates
​
_____________________________________________________________
​
“Charles brought a more rational view to measuring customer satisfaction and loyalty by relating causative factors to results, rather than just creating a report card alone. With his insights, we could create actions and responses that would have otherwise only been guesswork.”
February 15, 2009
​
Top qualities: Great Results , Expert , High Integrity
​
Chuck Halper (former VP Service at Nissan North America, Hyundai Motors, Mitsubishi Motors, Suzuki Motors)
Hired Charles as a Business Consultant in 1992 (at Nissan and again in 1998 at Hyundai)
​
_____________________________________________________________
​
“Charles Shillingburg and his organization provided leading edge qualitative and quantitative market research and directly supported Nissan and Infiniti divisions in identification of improvement opportunities and development of retail processes and best practice standards. I highly recommend Charles and his organization.” February 13, 2009
​
Top qualities: Great Results , Expert , High Integrity
​
Bob Doran, Retail Process, CSI & Dealer Support Mgr., Nissan North America (Former Manager Dealer Analysis in charge of Nissan and Infiniti Customer Satisfaction Programs)
Hired Charles as a Market Research and Process Development in 1994 (through 2006).
​
_____________________________________________________________
​
“I have known and worked with Charles since 1999. What differentiates Charles from virtually all other colleagues with whom I have worked is that he is extremely bright and knowledgeable while also being able to get things done in a timely and cost-effective manner.”
February 13, 2009
​
Bob Shullman, Co-Founder & CEO , The Willard & Shullman Group (Full-Service Marketing and Media Research Company) Currently, President Ipsos Mendelsohn Research.
​
_____________________________________________________________
​
“As Executive Vice President of both J.D. Power and Research Information Center, I had the pleasure of twice working with Charles. I found him to be highly intelligent, very creative and always motivated to do excellent work in whatever he was involved in. He worked very effectively with his staff, and they responded with consistent high quality work. If I were starting a business today, he would be the first person I would want to hire. Needless to say, I would recommend him unconditionally."
February 27, 2009
​
John Uhles, Former Executive VP Operations J.D. Power & Associates and Executive VP Operations RICI (Greyhound Armour Dial)
​
_____________________________________________________________
​
'Charles is not only detail oriented, but is extremely focused on accuracy and usefulness of information imparted to his clients. He acts as a concerned partner with his clients to ensure their objectives and goals are met."
November 6, 2009
​
Jane Kinnaman
Currently, President of The Kinnaman Group
Jane worked for Charles at J.D. Power & Associates as an Account Executive and Research Analyst
​
​