ABOUT US
Charles Shillingburg, Excite's President, has decades of experience helping organizations employ customer centric methods that significantly improve customer acquisition, loyalty and advocacy, sales, profitability, simplified operations, product and service quality and organizational scalability efficiently and effectively.
Charles employs customer centric, efficient and effective, interdisciplinary approaches that stabilize and streamline operations across organizations and their customers. His win/win methods have been successfully employed across a wide range of industries, including:
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Automotive Marketing, Service and Repair
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Consumer Package Goods
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Construction
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Employment Recruiting/Staffing
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Food
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Healthcare
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Information Technology (IT)
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Manufacturing
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Textiles
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Retail
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He has been a lynch-pin in helping organizations and clients achieve outstanding results in sales and profit growth, operational excellence, customer value, customer satisfaction and customer loyalty, repeat business and advocacy.
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He is a trained Lean Six Sigma Black Belt and Lean Sensei. He successfully developed and deployed his Customer Centric, Total Operations Performance System (TOPS) approach in the automotive industry, based on Sixteen Principles of Customer Satisfaction that formed the basis of the Nissan Way and Hyundai Motor America's Retail Operations Performance Methods.
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Some success stories:
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Doubling internal operational capability and capacity, while increasing product quality
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​Increasing sales 10 times over a 3.5 year period, while increasing profitability on individual sales 150%
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Transformative innovation that significantly altered client operational approaches that redefined their relationship with their retail body from "dictator" to consultant. Efforts, systems and processes simultaneously helped reinforce the Corporate Brand, while helping individual retailers build their individual Brands.
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Expanded Federal, state, local government and American Indian Tribal business from $0 to over $7.5+M in 3.5 years.
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Managed client communications with their customers through the creation of marketing materials, website development, direct marketing/communications programs and corporate events.
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Excite Business Solutions works virtually/remotely from Phoenix, AZ, providing personal, customized, customer centric service that deliver measurable results.
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Charles Shillingburg
(602) 478-0046
