Provide A More Consistent, Seamless & Comprehensive, Omni-Channel Customer Experience Across the Entire Value Chain
Increase Brand Value, Customer Satisfaction, Customer Engagement Acquisition, Sales and Profits, Loyalty and Advocacy while Saving Time, Work and Money
Employ Scalable, Efficient and Effective Systems & Processes that better engage Employees to improve Recruitment, Workforce Stability and Quality of Service that delivers a more Stable and Profitable Business
We are good at solving CX/CE problems.
Let us know what problems you are facing and we will do our best to help you solve them.
BRANDING SOLUTIONS
We have decades of experience helping organizations establish and support their unique Brand identities; Brands that are clearly differentiated from their competition, leading to higher customer acquisition, customer loyalty, repeat business, customer advocacy/Brand Champions, long-term contracts and high profits.
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CUSTOMER SATISFACTION, CX, CE, BPO & CCaaS
Excite Business Solutions employs a team-based approach to deliver an improved Customer Experience (CX), Customer Satisfaction and Customer Engagement (CE). Excite has access to an extensive Channel of companies to support its efforts, including access to Bridgepointe Technologies' Channel as an IT Strategist.
We evaluate, implement and manage total lifecycle solutions that improve Brand Value, sales, profits, loyalty and advocacy/Brand Champions through seamless customer experiences. We can help organizations by providing improved CX/CE/BPO/CCaaS (Contact Centers as a Service) Customer Service technology that helps organizations achieve sustainable, scalable, efficient, effective and profitable business growth.
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OPERATIONS SOLUTIONS
We employ proven, continuous improvement, customer-centric, win/win approaches that lead to significant increases in Customer Satisfaction, Customer Engagement, sales and profitability; approaches that improve operational efficiency and effectiveness, capability and capacity, customer acquisition, loyalty, repeat business, recommendations and advocacy; approaches that streamline operations by systematically reducing waste, failure demand & non-value-added elements that lower the cost of doing, acquiring and maintaining business and return high ROI.
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ABOUT US
Charles Shillingburg, Excite's President, has decades of experience helping large, medium and small organizations significantly increase their Brand Value using proven customer- centric approaches; Brand Value that increases customer acquisition, loyalty and advocacy, sales, profitability, streamlined operations, quality delivery and organizational scalability, efficiently and effectively.
